Last updated: August 20, 2026
At Friendly Infotech, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an enquiry, communicate with us, or use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website or contact us to discuss your concerns.
1. Information We Collect
We may collect information that you voluntarily provide when you interact with our website or contact us. This may include your name, phone number, email address, company or business details, service requirements, project information, and any other information you choose to provide through our enquiry forms, contact forms, or other communication channels.
We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring pages, and general website usage information. This information helps us understand how visitors use our website and improve its performance.
If you use the chat assistant on our website, we keep the conversation (your messages and the assistant's replies) together with the page you were on, your device type and the country version of the site. The assistant runs on our own server and does not send your messages to any outside service. If you share your name, phone number or email in the chat, we save them as an enquiry so our team can contact you.
2. How We Use Your Information
We may use the information we collect for purposes including responding to your enquiries, understanding your requirements, providing information about our services, communicating with you, preparing proposals or quotations, providing requested services, improving our website and services, and maintaining website security.
We may also use information for internal business purposes, including service improvement, customer support, analytics, and maintaining appropriate records of communications and enquiries.
3. Communication with You
When you provide your contact information through our website, we may use it to respond to your enquiry or communicate with you regarding your requested services or project requirements.
We will use reasonable care when handling your contact information and will not intentionally use the information provided through an enquiry for purposes unrelated to the interaction without an appropriate basis.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure website performance, and support analytics or marketing activities.
Cookies are small data files stored on your device by a website. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality or user experience.
To show you the version of our website for your country (with local prices and currency), we detect your approximate country from your IP address, either through our hosting provider or, on your first visit, through a country lookup service (api.country.is or ipapi.co). We store only the two-letter country code in a cookie for 30 days. You can switch to any other country version, or the global site, at any time using the country selector in the header; your choice is remembered in a cookie.
5. Analytics and Website Performance
We may use analytics and website measurement technologies to understand how visitors interact with our website. These technologies may collect information such as pages viewed, approximate usage patterns, device or browser information, and other technical data.
The information collected through these technologies is used to monitor website performance, improve content, understand user behaviour, and enhance the overall website experience.
6. Sharing of Information
Friendly Infotech does not sell or intentionally trade your personal information for monetary consideration. We may share information when reasonably necessary to provide requested services, operate our website, communicate with you, maintain security, or comply with applicable legal requirements.
Where third-party service providers are involved in website hosting, analytics, communication, payment processing, or other business operations, they may process information as necessary to provide their respective services.
7. Data Security
We take reasonable administrative and technical measures to protect the information we collect from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain business and communication records, provide services, resolve disputes, comply with applicable legal obligations, or protect our legitimate business interests.
When information is no longer required for these purposes, we may securely delete or otherwise dispose of it, subject to applicable legal and operational requirements.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services. These third parties operate independently and may have their own privacy policies and terms of use.
Friendly Infotech is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
10. Your Privacy Choices
You may choose not to provide certain personal information. However, this may prevent us from responding to an enquiry, providing certain information, or delivering particular services that require the relevant details.
If you believe that the personal information we hold about you is inaccurate or if you have a privacy-related request or concern, you may contact us using the details provided below.
11. Children's Privacy
Our website and services are intended for general users and business customers. We do not knowingly seek to collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements. Any updated version will be published on this page with the revised content.
We encourage you to review this page periodically to remain informed about how we handle personal information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Friendly Infotech.
Friendly Infotech
Ahmedabad, Gujarat, India
Phone: +91 7990 360 470
Email: support@friendlyinfotech.com