Refund Policy

At Friendly Infotech, we provide customized IT and digital solutions based on the specific requirements of our clients. Since our services involve dedicated time, technical expertise, project planning, resource allocation, development work, and third-party services where applicable, payments made for our services are generally non-refundable once work or service activities have commenced.

By making a payment or engaging Friendly Infotech for any service, you acknowledge that you have read, understood, and agreed to this Refund Policy. Clients are encouraged to carefully review the applicable quotation, proposal, scope of work, payment terms, and project requirements before making a payment.

1. General Refund Policy

Friendly Infotech follows a generally non-refundable payment policy for its IT and digital services. Due to the customized nature of our services, payments may be allocated towards project planning, development, design, technical resources, tools, subscriptions, third-party services, and other project-related activities.

Once work, service delivery, resource allocation, or project activities have commenced, the applicable payment will generally not be eligible for a refund.

2. Advance and Initial Payments

Certain projects may require an advance or initial payment before work begins. Such payments may be used to initiate project planning, allocate resources, begin development or design work, purchase required services, or perform other activities necessary for the project.

Once the project has been initiated or resources have been allocated, advance and initial payments are generally non-refundable.

3. Website, Application and Software Development

Website development, web application development, software development, and mobile application development involve customized planning, design, programming, testing, and technical implementation.

Payments made towards such projects are generally non-refundable once project planning, design, development, programming, testing, deployment, or other agreed project activities have commenced.

4. Digital Marketing and SEO Services

Digital marketing, search engine optimization, social media marketing, advertising, content marketing, and related services involve ongoing planning, execution, monitoring, optimization, and dedicated resources.

Payments for such services are generally non-refundable once the applicable service period or agreed work has commenced.

Friendly Infotech does not guarantee specific search engine rankings, website traffic, leads, sales, revenue, conversions, or other business results, as results may depend on factors outside our reasonable control, including search engine algorithms, competition, market conditions, advertising platforms, industry trends, and client participation.

5. Website Maintenance and Support Services

Payments made for website maintenance, technical support, website management, software maintenance, or other agreed support services are generally non-refundable once the applicable service period or work has commenced.

Where maintenance or support is provided for a specific period, cancellation during that period does not automatically create an entitlement to a refund for the unused portion unless otherwise agreed in writing.

6. Project Cancellation by Client

If a client chooses to cancel a project or service after making a payment or after work has commenced, the amount already paid will generally not be refundable.

Client cancellation does not automatically release the client from payment obligations relating to work already completed, resources already allocated, third-party expenses, or other commitments made for the project.

7. Changes in Project Requirements

Changes in project requirements, design preferences, functionality, features, technology, content, or business requirements do not automatically qualify the client for a refund.

Requests that fall outside the originally agreed scope may be treated as additional work and may result in additional charges, revised timelines, or a separate quotation or agreement.

8. Client Delays and Responsibilities

Clients are responsible for providing accurate information, content, approvals, credentials, access, branding materials, and other resources reasonably required for completion of a project.

Delays or interruptions caused by delayed approvals, incomplete information, unavailable credentials, delayed payments, missing content, changes in requirements, or other circumstances attributable to the client do not automatically create an entitlement to a refund.

9. Third-Party Services and Expenses

Our projects may involve third-party services and technologies, including domain registration, hosting, APIs, plugins, software licenses, cloud services, payment gateways, analytics platforms, advertising platforms, or other external tools and services.

Amounts already paid or committed to third-party providers for a project are generally non-refundable through Friendly Infotech and may be subject to the respective provider's own terms and refund policies.

10. Scope of Work and Project Approval

Project scope, features, deliverables, timelines, pricing, and payment schedules may be defined through a quotation, proposal, invoice, work order, contract, or other written communication.

Clients are responsible for reviewing and approving the agreed scope and requirements before project work begins. Approval of the project scope does not create a right to a refund if the client later changes their requirements or decides not to continue with the project.

11. No Refund for Change of Mind

A change of mind, change in business plans, decision to use another service provider, discontinuation of a project, or change in internal business requirements does not automatically qualify the client for a refund.

12. Duplicate or Incorrect Payments

If a client accidentally makes a duplicate payment or pays an incorrect amount, the client should contact Friendly Infotech with the relevant transaction details.

After verification, genuine duplicate or excess payments may be reviewed separately and, where appropriate, an eligible amount may be refunded or adjusted against an outstanding or future payment.

13. Exceptional Circumstances

Although payments for our services are generally non-refundable, Friendly Infotech may review exceptional circumstances on a case-by-case basis.

Any refund, adjustment, credit, or alternative resolution provided as an exception will be determined based on the specific circumstances, work completed, resources allocated, expenses incurred, applicable project terms, and other relevant factors.

14. Chargebacks and Payment Disputes

Clients are encouraged to contact Friendly Infotech directly before initiating a chargeback or payment dispute. We will make reasonable efforts to review genuine payment concerns and attempt to resolve them where appropriate.

Unauthorized or unjustified chargebacks may result in suspension of services, project work, delivery, or access to project resources, subject to applicable law and the relevant project agreement.

15. Project-Specific Agreements

Specific quotations, proposals, invoices, contracts, work orders, or other written agreements may contain additional payment, cancellation, or refund terms applicable to a particular project or service.

Where specific written terms have been agreed between Friendly Infotech and a client, those terms will apply to the relevant project or service to the extent permitted by applicable law.

16. Refund Processing

Where Friendly Infotech approves a refund as an exception to this policy, the eligible amount will generally be processed using the original payment method or another mutually agreed payment method.

The time required for the refunded amount to appear in the client's account may depend on the relevant bank, payment gateway, card issuer, or financial institution.

17. Changes to This Refund Policy

Friendly Infotech may update or modify this Refund Policy from time to time to reflect changes in our services, business practices, payment processes, technology, or applicable legal requirements.

Any updated version will be published on this page. We encourage clients and website users to review this Refund Policy periodically.

18. Related Policies

For information regarding the use of our website and services, please review our Terms & Conditions .

For information about how Friendly Infotech collects, uses, stores, and protects personal information, please review our Privacy Policy .

For additional information regarding the use of information available on our website, please review our Disclaimer .

19. Contact Us

If you have any questions regarding this Refund Policy, payments, cancellations, or any matter related to our services, you may contact Friendly Infotech using the details below:

Friendly Infotech
Ahmedabad, Gujarat, India
Phone: +91 7990 360 470
Email: support@friendlyinfotech.com